Privacy notice
Last updated: 8 October 2026
Who we are
Frankie Allan, trading as Allan Vehicle Services, Bideford, North Devon, is responsible for the customer information described here. Contact [email protected] or 07493 599652 with privacy questions or requests.
Enquiries and bookings
We use information you provide, including your name, email, telephone number, vehicle details, collection and delivery locations, preferred dates and instructions, to answer enquiries, provide quotes and arrange agreed vehicle transport. The lawful basis is taking steps at your request before a contract, and performing that contract. For business contacts and routine administration, we rely on our legitimate interests in managing enquiries and providing our services. We may retain information where necessary to meet legal accounting obligations or to establish or defend legal claims.
The website enquiry builder prepares a message in your browser. It does not automatically submit your form or save its contents in website storage. Opening WhatsApp or email passes the prepared message to that service or app; you must press send there before Frankie receives the enquiry. Those providers handle information under their own terms and privacy notices. Please avoid putting sensitive information or payment-card details in enquiries. We do not use enquiry details for unrelated marketing.
Who handles the information
We use Cloudflare to host and protect the website, Zoho Mail for business email, and WhatsApp when you choose to contact us that way. Information necessary for an agreed move may be shared with the collection or delivery contact. We may also share relevant records with professional advisers or authorities where necessary or legally required. These services may process information outside the UK; applicable transfer arrangements depend on the provider and service. Contact us for details about the providers and safeguards relevant to your information.
Website access and optional analytics
Our hosting provider processes technical connection information, such as IP addresses and requests, to deliver and secure the website. Optional Cloudflare Web Analytics is disabled until configured. When available, it loads only if you choose Allow analytics. It measures website visits and loading performance; our form fields are not sent to the analytics service. The lawful basis for optional analytics is your consent.
You can reject analytics without affecting enquiries and change your choice using Analytics preferences. Withdrawing consent stops future analytics after the page reloads; it does not undo earlier lawful processing. We store only your analytics preference in this browser’s local storage, until you change it or clear browser data. We do not add advertising trackers.
How long we keep information
We keep enquiry information only while needed to respond and deal with reasonable follow-up. If an enquiry becomes a booking, relevant details form part of our business records. Retention depends on the booking, accounting requirements and any unresolved dispute or claim. We review information and delete or anonymise it when it is no longer needed. You can ask about the retention period that applies to your records.
Your rights
Depending on the circumstances, you can request access to your information, correction, deletion, restriction of use or a portable copy. You may object to processing based on legitimate interests and withdraw consent where it applies. Contact us using the details above; some information may need to be kept to meet legal obligations.
You can complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint/ or on 0303 123 1113. You may contact us first, but you do not have to.